WhatsApp Business API
Where most of India already is. Verified sender, templates, and conversations that survive a dropped signal.
Chatbot Development
Answer every customer in seconds. Even at midnight.
Two thirds of the questions your team answers are the same six questions. A chatbot grounded in your own documents and order data handles those in seconds, on WhatsApp and on your website, in the language the customer wrote in — and hands the rest to a person with the whole conversation attached, so nobody has to repeat themselves.
Capabilities
What exactly we do
Web chat
Grounded in your own documentation and product data, answering with sources rather than improvising.
Voice bots & IVR
Natural speech in place of a phone menu, with a path to a human that never dead-ends.
Multilingual
English, Hindi, Marathi and whatever else your customers actually write to you in.
Human handover
The agent hands over with the full transcript and its own reasoning attached, so nobody repeats themselves.
Containment & quality
We report how often it resolved the question alongside how happy people were, because sending someone away is not the same as helping them.
How it works
Two channels, two different machines
A website bot waits for a visitor who is already on your page. A WhatsApp bot starts the conversation from your side, on a number Meta has verified, inside rules about what you may send and when. They are sold as one thing and they are not, so here is each one running.
On your website
It answers, then it captures.
Grounded in your own pages and documents, so it answers with your delivery matrix rather than the model’s imagination — and shows which document it used. When someone asks for a call, the lead is in your CRM before they close the tab.
- Index your pages, PDFs and policies, with anything out of date left out.
- Answer from what was retrieved, with the source shown under the reply.
- Capture the enquiry — name, number, and what they were actually asking about.
- Hand over to your team with the transcript, the moment it should.
yourcompany.com/products
Answered without a person0%
Median reply0 s
Leads captured / week0
Sample conversation and sample rates. The citation chip, the lead card and the handover are the real components.
On WhatsApp
It reaches them first — within the rules.
WhatsApp is not a chat widget with a green skin. You need a verified business account, message templates Meta has approved, and a reply within the 24‑hour window the customer opens. Get those right and it is the highest read-rate channel you have.
- Verify the business and the number — we run the approval for you.
- Template the messages you send first: dispatch, payment, reminder, offer.
- Answer freely inside the window their reply opens, in their own language.
- Escalate into your CRM without moving the customer to another channel.
Your businessBusiness account
Order 4471 has been dispatched. Expected delivery: tomorrow before 6pm.
Template message
Track itChange addressTalk to us
Change address
Sure. It is already out for delivery, so I can book a redelivery for Thursday to a
new address. Shall I do that?
Yes, and I want a refund on the second item
Refund asked for → agent joined, with the whole thread
Where it startsYou do
a template Meta approved, sent on an order event
The 24-hour windowOpen
once they reply, you can answer freely for a day
Read rate0%
why it beats email for anything time-bound
HandoverSame thread
your agent takes over without moving the customer
A sample thread. The template message, the quick replies, the 24‑hour window and the in-thread handover are how the channel actually works.
What it costs
What a bot costs to build
Fixed-price bands for the two channels, so you can tell whether this is a conversation worth having before you spend an hour on a call. The number in your proposal is confirmed in writing after a short scoping call — it does not move afterwards.
Website chatbot
On your own site, grounded in your own content.
Essential
₹85,000
2–3 weeks to live
- Your FAQ, policies and up to 50 pages indexed
- Answers with the source shown, on your own site
- Lead capture into email or your CRM
- One language, brand-matched widget
Connected
₹1,85,000
4–5 weeks to live
- Everything in Essential
- Live lookups — order status, stock, pricing — through one API
- English, Hindi and Marathi in the same conversation
- Handover into your helpdesk with the transcript
- Containment and satisfaction reporting
Custom
from ₹3,50,000
6 weeks+ to live
- Several brands, products or regions on one platform
- Deeper integrations, SSO and per-user permissions
- Custom evaluation set and an agreed accuracy bar
- SLA and a named engineer
WhatsApp chatbot
Verified sender, approved templates, your customers’ own app.
Essential
₹1,10,000
3 weeks to live
- WhatsApp Business account set up and verified for you
- Five approved templates and the reply flows behind them
- FAQ answers from your own content
- Lead capture and a clean route to a person
Connected
₹2,25,000
5 weeks to live
- Everything in Essential
- Order status, catalogue and payment links via your systems
- Campaign sends with opt-out handled properly
- Agent handover inside your CRM, same thread
- Delivery, read and reply reporting per template
Custom
from ₹4,00,000
7 weeks+ to live
- Multi-number, multi-team routing
- Voice notes, regional languages and media flows
- Deeper ERP or logistics integration
- SLA and a named engineer
What it costs to run
- Support and improvement — from ₹18,000 a month: new intents, retraining on fresh content, and the monthly containment review.
- Model and hosting usage — billed at cost. For most bots this lands in the low tens of thousands a month; we show you the meter.
- WhatsApp only: Meta’s own charges — Meta bills per message through your own account, at rates it sets and changes. We never mark that up, and we walk you through the current rate card during scoping rather than quoting a number here that would be out of date by the time you read it.
These are indicative bands, not a quote. They assume one business, content you already have, and integrations through APIs that already exist. Anything unusual — a system with no API, a regulated script, twelve languages — changes the number, and we would rather tell you that on the call than in month two.
How we deliver
What you get, every time
A chatbot is judged by your customers within about ten seconds, so we build for that first conversation.
Talk to an engineer- Answers from your own content, with citations
- A visible, one-tap route to a human at every point
- Tested against real historical conversations before launch
- Containment and satisfaction reported together
- Your data never trains a public model
- Switchable between models as they improve
Next door
Bot, or something bigger?
A chatbot is the conversational surface. The work behind it is often where the money actually is.
Our process
How we work
From your last 500 real conversations to a bot worth putting in front of the next 500.
Proposal sign-up
Scope, timeline and a fixed number in writing — agreed and signed before any build starts, so nothing moves later without a conversation.
Strategy & planning
We read your actual transcripts and find what people genuinely ask, rather than guessing.
Design & development
Documentation and product data indexed so answers come from you, not from the model.
Testing & deployment
Live on one channel with a human watching every conversation for the first weeks.
Support & maintenance
More intents, more channels, and the handover threshold tuned on real evidence.
Before you ask
Questions we get asked
How is this different from AI & Automation?
Chatbots are the conversational surface a customer talks to. AI and automation is the wider back-office work — document processing, internal copilots and multi-step workflows that no customer ever sees. Most clients start with one and add the other.
Will it just frustrate our customers?
It will if it is built to send people away rather than help them. We measure how often it actually resolved the question alongside how satisfied people were, and we design the handover so a person picks up with the whole conversation already in front of them.
Ready to talk about Chatbot Development?
Thirty minutes with an engineer, not a salesperson. You will get a straight answer on scope, timeline and cost.